RETURNS & REFUNDS
How do I return my order?
Not completely satisfied with your order? No problem! You have 30 days from the date of purchase to return your items. A €2.99 return fee applies to returns from all EU countries (excluding the UK). This fee is automatically deducted from your refund
My order was returned to O'Neill. What can I do?
Sometimes a package cannot be delivered and is returned to our warehouse. Once we receive it, the order will be checked and processed like a normal return. Unfortunately, we are unable to resend returned orders from our system. If you still want your
Returning the O'Neill Biofield Jacket
Is your jacket ready to meet the end of its life cycle?. How do I send the O’Neill Biofield Jacket back to O’Neill, if I want the jacket to be biodegraded*? O’Neill Europe offers all EU consumers the option to send their O’Neill Biofield Jackets back